Main Roles & Responsibilities:

• Develop and deliver training programs on operational skills for company employees and franchised store owners.
• Plan and conduct training sessions based on the company’s Standard Operating Procedures (SOPs).
• Build training materials, curricula, and operation manuals that align with staff levels and store development needs.
• Coordinate with cross-functional departments to develop, update, and verify SOPs and operating manuals before rollout to fast food, service, and supply chain teams.
• Monitor, evaluate, and continuously improve training quality to ensure employees meet operational standards; plan periodic training to enhance competency.
• Train, support, and develop the internal training team to optimize training resources.
• Conduct training on food hygiene and safety in accordance with regulations.
• Manage and control training costs effectively.
• Propose improvements and solutions to enhance training programs based on business needs.
• Prepare monthly training reports for the Training Manager and Board of Directors.
• Perform other tasks as assigned.

Job Requirements:

• Bachelor’s degree, preferably in Human Resources, Business, Education, or related fields.
• Strong understanding of organizational development, training, and workforce planning.
• Experience in retail is a strong advantage.
• Minimum 3 years of experience in HR or training roles. At least 2 years of experience in retail or fast-food operations.
• Strong verbal and written communication skills.
• Ability to lead, coach, and develop personnel.
• Strong interpersonal skills and ability to work with diverse teams.
• Proficient in MS Word, Excel, PowerPoint; English proficiency is an advantage.
• Honest, attentive, and proactive.
• Able to work under pressure.
• Demonstrates initiative and ownership at work.