I. WHAT WILL YOU DO? 

Quality Assurance System Management

• Establish and continuously improve the end-to-end QA/QC framework, including SOPs, non-conforming product management, testing protocols, documentation, and supplier quality management.
• Ensure the QA system operates effectively, consistently, and uniformly across all business units and locations.

Quality Risk Management & Food Safety

• Develop and implement quality and food safety risk management strategies across the entire chain.
• Establish early warning systems to proactively identify, assess, and mitigate quality and food safety risks.

Quality Strategy & Performance Reporting

• Monitor, analyze, and report quality KPIs to management.
• Recommend strategic initiatives to continuously enhance product quality, food safety, and overall system effectiveness.

Audit Management & Compliance

• Lead internal audits, supplier audits, and third-party certification audits.
• Ensure full compliance with applicable regulations, food safety standards, and certification requirements, including HACCP, ISO 22000, and FSSC 22000.

Supplier Quality Management

• Establish supplier qualification, evaluation, and classification criteria.
• Approve, monitor, and continuously improve supplier quality performance.

QA Testing & Quality Documentation Management

• Develop testing strategies and oversee quality verification activities.
• Ensure the integrity, accuracy, and readiness of quality data and documentation for validation, audits, and regulatory inspections.

Non-Conforming Product Management

• Direct the management of major quality incidents and crisis situations across the system.
• Ensure CAPA implementation addresses root causes and prevents recurrence at a systemic level.

SOP & CCP Effectiveness Control

• Review and approve SOPs, CCPs, and related control measures.
• Ensure CCPs are effectively monitored, controlled, and maintained throughout the entire operation.

Rules & Regulations

• Establish and enforce compliance with all company policies, procedures, and regulatory requirements.
• Ensure internal departments and suppliers consistently adhere to quality and food safety standards, and effectively manage any system deviations.

Team Leadership & Capability Development

• Design and optimize the QA organizational structure to support business growth.
• Lead, coach, and develop the QA team through training, performance management, and succession planning.

Other duties: Perform other tasks and responsibilities as assigned by the Line Manager.

II. WHAT DO YOU NEED?

• Bachelor's degree or above in Food Technology, Food Safety, Biology, Chemistry, or related disciplines.
• Professional certifications such as HACCP, ISO 22000, FSSC 22000, and Lead Auditor are highly preferred.
• Deep understanding of Food Safety Management Systems within retail chains and F&B operations, especially Fresh Food onsite models.
• Strong expertise in:

• CCP establishment and control
• Hazard analysis and CCP determination
• CCP validation and verification
• Thorough understanding of the interrelationship among SOPs, documentation, testing, and supplier management.
• Solid knowledge of non-conforming product management, Root Cause Analysis (RCA), and Corrective and Preventive Actions (CAPA).
• At least 5–8 years of experience in QA/QC/Food Safety roles (Must).
• At least2–3 years of managerial experience or equivalent leadership responsibilities in the food retail chain or F&B sector is highly preferred.
• Strong leadership, coaching, and team development capabilities.
• Analytical thinking and problem-solving skills; Proactive, decisive, and data-driven.
• High integrity, strong principles, and an unwavering commitment to quality and food safety.
• Adaptability: be able to adapt to changing requirements and work effectively under high pressure.

III. WHY YOU SHOULD JOIN GS25?

• Attractive salary.
• 100% salary in 2 months of probation.
• Special health insurance package of GS25.
• 12 annual leaves/year.
• 13th-month Salary, KPIs bonus, …
• Company‘s computer provided
• Working in a dynamic and fast-growing environment with many opportunities for promotion and development.

IV. POSITION INFORMATION

• Department: QA & QC
• Report to: Head of QAQC
• Working hour: 08:30 - 17:30, Monday to Friday
• Location: 106 Nguyen Gian Thanh, Phuong Hoa Hung, HCM