The IT Systems Executive is responsible for maintaining the reliability, security, and performance of the company‘s IT infrastructure and retail technology systems. This role oversees day-to-day system operations, infrastructure administration, incident management, and technical support for headquarters and stores, ensuring stable and efficient IT services that support business continuity and retail operations.

I. MAIN ROLES & RESPONSIBILITIES:

• Administer Windows/Linux operating systems, enterprise services, and application servers running on managed cloud infrastructure
• Administer Microsoft 365, Docker services, IIS, scheduled tasks, enterprise applications, and centralized backup/restore operations
• Monitor enterprise systems, services, and applications using centralized monitoring tools, proactively identify risks, and perform preventive maintenance
• Administer Microsoft 365 services including Azure AD, Exchange Online, SharePoint, Intune, Conditional Access, Microsoft Defender, VPN, Firewall, Wireless Network, and Endpoint Management
• Provide Level-2 technical support for retail systems including POS, Back Office, PDA, Label Printer, Receipt Printer, Barcode Scanner, and related store technologies
• Participate in new store opening, relocation, renovation, and IT infrastructure readiness, ensuring all store technology components are fully operational before store launch
• Plan, test, and implement system changes following change management procedures with minimal business disruption
• Coordinate with cloud providers, Internet service providers, hardware vendors, software vendors, and external partners to resolve incidents and deliver IT services
• Support incident response, escalation, and root-cause analysis
• Participate in on-call rotation and provide out-of-hours support if needed
• Manage assigned projects to deliver services in accordance with established objectives
• Perform root cause analysis (RCA) and recommend preventive actions for recurring incidents
• Perform other tasks as requested by the Department Head and Board of Directors/Technology Division

II. REQUIREMENTS:

• Bachelor‘s degree in Computer Science, Information Systems, or equivalent
• Certifications such as MCSA, LPI, Azure Administrator, or AWS SysOps are a plus
• Minimum 02 years in a system admin or infrastructure engineer role
• Experience supporting Microsoft 365, Azure AD, Windows Server, Linux Server, enterprise applications, and retail IT operations
• Hands-on experience with Azure, VMware, Windows/Linux, System hardening, and managed cloud environments
• Familiarity with ITSM frameworks (e.g., incident, problem, change management)
• Good scripting skills (PowerShell, Bash) is an advantage.
• Strong troubleshooting and documentation abilities.
• Ability to work independently in a fast-paced, multi-site environment.
• Teamwork and cross-functional collaboration.
• Customer Service Mindset