I. WHAT WILL YOU DO?

• Provide customer support, resolve customer issues and check in to spot any cross- or upselling
  opportunities
• Keep customer engaged and regularly visit GS25
• Build customer loyalty and reduce churn
• Keep a high-level view of the entire customer support process
• Foster a customer-centric team environment
• Perform other tasks as assigned by Line Manager

 II. WHAT DO YOU NEED?

• 5 years of experience as a Customer Success Manager or similar role
• Has experience in Retail industry is an advantage
• Technical skills related to the use of the product or service
• Experience working with brand image and promoting value through customer experience, customer
  intelligence
• Exceptional ability to communicate and foster positive business relationships
• Customer relationship management
• Collaboration Skills
• Time management
• Proactive problem resolution
• Communication Skills
• Data Analysis